Technical Support
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Technical Support
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We're here when you need us! Assisting our customers is a primary concern, and Ovid recognizes that not every problem occurs during normal business hours. That is why Ovid offers 24 hour worldwide technical support for our customers. Now, any time you have a technical issue, such as a problem logging in or accessing your Ovid resources, a Technical Support engineer will be available to answer your call. This extended support is made possible by the addition of new 24-hour Technical Support phone numbers. Calling these numbers after local business hours routes your call to a representative in the office that is currently open. To speak with a representative from your regional office, you must call during that office's normal business hours. Note that this 24 hour service is for technical support issues only: sales, customer service, and other questions should continue to be made to your local office during normal business hours. US/Canada (Norwood Office): (877) 247-OVID Europe/Africa (London Office): +44 (0) 20 7981 0660 Latin America (Norwood Office): (781) 501-1002 China, Malaysia, New Zealand, Philippines, Macau: 00 800 2476 8438 Hong Kong, South Korea, Singapore, Thailand:
Taiwan: Japan: Singapore: +61 (0) 2 9231 5599 Toll Free Australia 1 800 226 474 Australia toll free number only works outside NSW
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