Medicine
Alternative & Complementary Medicine
Clinical Medicine
Traditional Chinese Medicine
Multidisciplinary Subjects
Award–Winning Support
Overview
KnowledgeBase
Jumpstarts
About
FAQs
Ovid Database Shortnames
More Information
Additional Support
Phone Us
Email Us

Overview

Wolters Kluwer Health's Ovid and LWW Technical Services Team Receives Third Consecutive Certification as "Center of Excellence" from Benchmark Portal
Wolters Kluwer Health remains the only company in its industry to receive Certification, which recognizes high–quality best practices in customer service and support.

Get Answers 24/7
If you manage Ovid's software products for your organization, Ovid has technical support resources available to help answer your questions. We've provided some basic support information – such as system requirements, implementation materials, documentation, or tech tips – right here, online.

For more difficult questions or inquiries please search our Knowledge Base – it's comprised of common questions that have been submitted to our Technical Support team from users like you from across the globe. Or, simply email us directly.

To better serve you, Ovid offers 24 hour worldwide technical support. Any time you have a technical issue, such as a problem logging in or accessing your Ovid resources, a Technical Support engineer will be available to answer your call. Learn more about Ovid's 24/7 commitment.

Knowledge Base

For more difficult questions or inquiries please search our Knowledge Base – it's comprised of common questions that have been submitted to our Technical Support team from users like you from across the globe. Or, simply email us directly.

About Jumpstarts

You can use this utility to create a JumpStart URL for use on your homepage – it will take the user to the Table of Contents of their particular journal or book.

Automatically generate a JumpStart URL for

Jumpstart FAQs

Still have questions? Below is a list of most common questions around Ovid Jumpstarts.

Do Ovid's jumpstarts expire?
No, jumpstarts in Ovid do not expire.

Can I link to ANY page in Ovid?
While the Ovid jumpstart technology allows you to link virtually any place within OvidSP, Ovid's Email Jumpstart feature allows you to create links to Full text articles, saved searches, a Journal issue list, an Issue's TOC or a browseable category. For additional links or link options, please contact your customer support representative or consult your OvidSP user guide for more information on jumpstarts.

How do I save a link to the article I was just reading?
From the article you can click on the "Email Jumpstart" button. From there you once you create a jumpstart you can either cut/paste the displayed link on the "Email Jumpstart" screen OR you can email yourself the link to use at a later date.

I want to construct a link to a particular journal–can I make a link to the latest table of contents? To an Issue List?
At this point you can construct a link to any journal issue's table of contents. To do this, simply navigate to the journal issue you'd like to link to. From the Table of Contents, click on the "Email Jumpstart" button. From there you once you create a jumpstart you can either cut/paste the displayed link on the "Email Jumpstart" screen OR you can email yourself the link to use at a later date. Similarly if you want to create a link to a particular issue list, simply navigate to the desired issue list and click the "Email Jumpstart" button.
NOTE: this link will go back to the Table of Contents you were at, NOT the latest. So, if in the time between creating the jumpstart and using the link a new issue has been added, you will not link to that TOC. It might be a better option to create a link to the issue list instead.

I have this really great saved search––can I make a link that executes the search and posts the results?
Absolutely! From the saved search screen, simply select the search you'd like to link to and click the "Email Jumpstart" button. Using this link you can rerun this search at any time and go directly to the titles display.

I normally login without being asked for an Ovid id/password. How do I login with my email jumpstart?
The jumpstart is a "shortcut" to logging in. You will still follow your usual method of logging in to Ovid. For example, if you normally login to Ovid without being asked for an ID/Password, you are probably IP validated. In that case, your jumpstart will log you into Ovid as normal.
If you normally login to Ovid using a non–Ovid id/password (e.g. Network ID, SSN, Library Card), please have your local Administrator contact Ovid Technical Support to discuss custom validation options.

I log into Ovid Web OvidSP using EZ Proxy or other proxy server. Can I still create jumpstarts that will allow me to bypass the login screen even though I'm using a Proxy?
Yes. Your local Ovid Administrator can request Ovid Technical Support to add Proxy settings for all Email Jumpstarts. Or, you can edit the emailed Jumpstart and add the Proxy settings. Please consult with your Proxy administrator for details on adding Proxy settings to URL's.

Download PDF of complete Jumpstart documentation for Administrators

Ovid Database Shortnames

Database Name & Shortcut

A–V Online (1900 to Present)
avol
AARP Ageline (1978 to January 15, 2011)
aarp
AGRICOLA (1970 to Present)
agra
AGRIS (1975 to 1985)
ars1
AGRIS (1975 to Present)
arsf
AGRIS (1986 to 1990)
ars2
AGRIS (1991 to 1998)
ars3
AGRIS (1991 to Present)
ars4
AGRIS (1999 to Present)
aris
AMED (Allied and Complementary Medicine) (1985 to Present)
amed
ATLA Religion Database + ATLAS (1949 to Present)
atlas
ATLA Religion Database (1949 to Present)
atla
Agricultural Economics (1910 to Present)
caez
Agricultural Economics (1973 to Present)
cacf
Agricultural Economics Archive (1910 to 1972)
cage0
All EBM Reviews – Cochrane DSR, ACP Journal Club, DARE, CCTR, CMR, HTA, and NHSEED )
ebmz
Analytical Abstracts (1980 to Present)
anab
Animal Production (1910 to Present)
caaz
Animal Production (1973 to Present)
caaf
Animal Production Archive (1910 to 1972)
cabe0
Biological Abstracts (1969 to Present)
b11zz
Biological Abstracts (1975 to Present)
b11a75
Biological Abstracts (1980 to Present)
b11az
Biological Abstracts (1983 to Present)
b11a83
Biological Abstracts (1985 to Present)
b11a85
Biological Abstracts (1987 to Present)
b11a87
Biological Abstracts (1988 to Present)
b11a88
Biological Abstracts (1989 to Present)
b11a89
Biological Abstracts (1990 to Present)
b11a90
Biological Abstracts (1991 to Present)
b11a91
Biological Abstracts (1992 to Present)
b11a92
Biological Abstracts (1993 to Present)
b11a93
Biological Abstracts (1994 to Present)
b11a94
Biological Abstracts (1995 to Present)
b11a95
Biological Abstracts (1996 to Present)
b11a96
Biological Abstracts (1997 to Present)
b11a97
Biological Abstracts (1998 to Present)
b11a98
Biological Abstracts (1999 to Present)
b11a99
Biological Abstracts (2000 to Present)
b11a00
Biological Abstracts (2001 to Present)
b11a01
Biological Abstracts (2002 to Present)
b11a02
Biological Abstracts (2003 to Present)
b11a03
Biological Abstracts (2004 to Present)
b11a04
Biological Abstracts (2005 to Present)
b11a05
Biological Abstracts (2006 to Present)
b11a06
Biological Abstracts (2007 to Present)
b11a07
Biological Abstracts (2008 to Present)
b11a08
Biological Abstracts (2009 to Present)
b11a09
Biological Abstracts (2010 to Present)
b11a10
Biological Abstracts Current Year )
bioba
Biological Abstracts 2011 )
b11a11
Biological Abstracts Archive (1926 to 1944)
biobar1
Biological Abstracts Archive (1926 to 1968)
biobarc
Biological Abstracts Archive (1945 to 1954)
biobar2
Biological Abstracts Archive (1955 to 1968)
biobar3
BIOSIS Previews (1969 to Present)
b11oz
BIOSIS Previews (1980 to Present)
b11o80
BIOSIS Previews (1985 to Present)
b11o85
BIOSIS Previews (1990 to Present)
b11ol
BIOSIS Previews (1995 to Present)
b11o95
BIOSIS Previews (2000 to Present)
b11o00
BIOSIS Previews (2005 to Present)
b11o05
BIOSIS Previews (2010 to Present)
b11o10
BIOSIS Previews (2011 Week 01 to Present)
biop
BIOSIS Previews Archive (1926 to 1944)
biopr1
BIOSIS Previews Archive (1926 to 1968)
bioprc
BIOSIS Previews Archive (1945 to 1954)
biopr2
BIOSIS Previews Archive (1955 to 1968)
biopr3
BIOSIS Previews and Biological Abstracts (1991 to Present)
b11om
Biotechnology Abstract (1982 to 2002)
btab1
Biotechnology Abstract (1982 to 2010 Quarter 3)
btab
Biotechnology Abstract (2003 to 2007)
btab2
Biotechnology Abstract (2008 to 2010 Quarter 3)
btab3
Books@Ovid )
books
Bowker Books in Print (1995 to Present)
bbip
Bowker Publisher Authority Database )
bpad
British Nursing Index (1994 to Present)
brni
British Nursing Index Archive (1985 to 1996)
bnib
British Nursing Index and Archive (1985 to Present)
bnia
CAB Abstracts (1910 to 1989)
cabd
CAB Abstracts (1910 to Present)
cabz
CAB Abstracts (1973 to 1989)
cabb
CAB Abstracts (1973 to Present)
caba
CAB Abstracts (1984 to Present)
cabc
CAB Abstracts (1990 to Present)
cabn
CAB Abstracts (2000 to Present)
cabf
CAB Abstracts Archive (1910 – 1972)
caba0
Clin–eguide )
cro
Clinical Evidence )
clev
Clinical Trials Insight – Antibacterials (1990 to Present)
ctib
Clinical Trials Insight – Antivirals (1990 to Present)
ctiv
Clinical Trials Insight – Diabetes (1990 to Present)
ctid
Clinical Trials Insight – Neurological Disorders (1990 to Present)
ctiu
Clinical Trials Insight – Oncology (1990 to Present)
ctic
Clinical Trials Insight – PharmacoEconomics (1990 to Present)
ctip
Clinical Trials Insight (1990 to Present)
cti
Commentaries/Clinical Updates )
ahad
Crop Science (1973 to Present)
copf
Current Contents/Agri, Bio, Environ Sci (2010 Week 06 to Present)
agri
Current Contents/Agri, Clin, Life (1997 Week 01 to Present)
ccacl
Current Contents/All Editions (1993 Week 27 to Present)
ccall
Current Contents/All Editions (1995 Week 29 to Present)
ccal
Current Contents/All Editions (1996 Week 27 to Present)
ccall96
Current Contents/All Editions (1997 Week 27 to Present)
ccall97
Current Contents/All Editions (1998 Week 27 to Present)
ccall98
Current Contents/All Editions (1999 Week 27 to Present)
ccall99
Current Contents/All Editions (2000 Week 27 to Present)
ccall00
Current Contents/All Editions (2001 Week 27 to Present)
ccall01
Current Contents/Arts & Humanities (1993 Week 43 to Present)
arts
Current Contents/Clinical Medicine (2010 Week 06 to Present)
clin
Current Contents/Engineering & Technology (2010 Week 05 to Present)
tech
Current Contents/Life Sciences (2010 Week 06 to Present)
life
Current Contents/Life, Agri, Phys (2010 Week 06 to Present)
cclap
Current Contents/Phys,Chem,Earth Sci (2010 Week 06 to Present)
phys
Current Contents/Science Edition (1996 Week 01 to Present)
ccse
Current Contents/Science Edition (1999 Week 01 to Present)
ccse99
Current Contents/Social & Behavioral Sci (2010 Week 06 to Present)
beha
Derwent Drug File (1964 to Present)
derd
Dissertation Abstracts (1861 to 1989)
disb
Dissertation Abstracts (1861 to January 2007)
diss
Dissertation Abstracts (1990 to January 2007)
disf
Drug Information Full Text )
dift
Drugline (English Only) (1974 to Present)
dren
Drugline (English and Swedish) (1974 to Present)
drug
EBM Reviews – ACP Journal Club (1991 to Present)
acp
EBM Reviews – Cochrane Central Register of Controlled Trials )
cctr
EBM Reviews – Cochrane Database of Systematic Reviews (2005 to Present)
coch
EBM Reviews – Cochrane Methodology Register )
clcmr
EBM Reviews – Database of Abstracts of Reviews of Effects )
dare
EBM Reviews – Health Technology Assessment )
clhta
EBM Reviews – NHS Economic Evaluation Database )
cleed
EBM Reviews – Pre–Cochrane Trial Database of Systematic Reviews (3rd Quarter 2009)
precoch
EBM Reviews Full Text – Cochrane DSR, ACP Journal Club, and DARE )
ebmy
EMBASE (1980 to 1987)
emeb
EMBASE (1980 to Present)
emezd
EMBASE (1980 to Present)
emez
EMBASE (1988 to 1995)
emem
EMBASE (1988 to Present)
emedd
EMBASE (1988 to Present)
emed
EMBASE (1989 to Present)
embvd
EMBASE (1989 to Present)
embv
EMBASE (1996 to Present)
emefd
EMBASE (1996 to Present)
emef
EMBASE Classic (1947 to 1973)
emcl1
EMBASE Classic (1947 to 1979)
emcl
EMBASE Classic (1974 to 1979)
emcl2
EMBASE Classic+EMBASE (1947 to Present)
emczd
EMBASE Classic+EMBASE (1947 to Present)
emcz
EMBASE Daily Alerts )
emda
EMBASE Drugs & Pharmacology (1980 to Present)
emdp
EMBASE Drugs & Pharmacology (1991 to Present)
emdr
EMBASE Psychiatry (2000 to Present)
emps
EMBASE Weekly Alerts )
emwe
ERIC (1965 to Present)
eric
ERIC (1982 to Present)
erib
ERIC (1992 to September 2010)
eric3
Econlit (1969 to Present)
econ
Ei Compendex*Plus (1970 to 1979)
cdex1
Ei Compendex*Plus (1970 to Present)
cdxz
Ei Compendex*Plus (1980 to Present)
cdxb
Ei Compendex*Plus (1987 to Present)
cdex
Ei Compendex*Plus (1990 to Present)
cdexx
Elsevier Geography (2000 to Present)
elgo2
Elsevier Geography )
elgo1
Elsevier Geography )
elgo
Elsevier World Textiles (1970 to Present)
elwt
Environmental Science (1973 to Present)
caqf
FIAF Affiliates Publications (1966 to 2008)
bfmp
FIAF Databases (International Index to Film/TV Periodicals, Periodicals Indexed, Treasures, Affiliates Publications and Film/TV Documentation Collections)
fiaf
FOODLINE MARKET (1982 to Present)
foma
FOODLINE SCIENCE (1972 to Present)
frsp
FRANCIS (1972 to 1999)
fncb
FRANCIS (1972 to 2011 January 21)
fncs
FRANCIS (2000 to 2010 August 06)
fncf
FRANCIS (2001 to 2011 January 21)
fncr
Film/TV Documentation Collections )
idft
Food Science and Technology Abstracts (1969 to 1989)
fsta1
Food Science and Technology Abstracts (1969 to Present)
fsta
Food Science and Technology Abstracts (1990 to Present)
fsta2
Forest Science (1939 to Present)
cafz
Forest Science (1973 to Present)
caff
Forest Science Archive (1939 to 1972)
cafo0
GEOBASE (1980 to Present)
elgez
GEOBASE (1990 to Present)
elgeg
GEOBASE (1994 to Present)
elgef
GEOBASE (2004 to Present)
elge
GeoRef (1666 to 1979)
gref1
GeoRef (1666 to Present)
gref
GeoRef (1980 to 1989)
gref2
GeoRef (1990 to 2001)
gref3
GeoRef (2002 to Present)
gref4
GeoRef's InProcess )
inpr
GeoRef's Serials )
gser
Global Health (1910 to Present)
cagz
Global Health (1973 to Present)
cagf
Global Health Archive (1910 to 1972)
cagh0
HMIC Health Management Information Consortium (1979 to Present)
hmic
Health and Psychosocial Instruments (1985 to Present)
hapi
Horticultural Science (1973 to Present)
chof
ICONDA (1976 to Present)
icon
IEEE Biomedical Library (1988 to 2007 Week 37)
ibel
Index to Foreign Legal Periodicals (1985 to Present)
iflp
Inspec (1969 to Present)
insz
Inspec (1987 to Present)
insp
Inspec Archive – Science Abstracts (1898 to 1968)
insa
International Index to Film Periodicals (1972 to Present)
iifp
International Index to TV Periodicals (1979 to 2006)
iitp
International Pharmaceutical Abstracts (1970 to Present)
ipab
International Political Science Abstract (1989 to Present)
ipsa
Iowa Drug Information Service (1966 to Present)
idis
Pay Per View Journals )
ppvovft
Journals@Ovid Full Text )
ovft
Mantis (1880 to Present)
chir
Maternity and Infant Care (1971 to Present)
mwic
MedCases )
medcases
MedCases Cardiology )
medcd
MedCases Family Practice )
medfp
MedCases General Surgery )
medgs
MedCases Internal Medicine )
medim
MedCases Obstetrics and Gynecology )
medog
MedCases Pediatrics )
medpe
MedWeaver )
medweav
Mental Measurements Yearbook (9th to 17th Yearbooks)
mmyb
Mental Measurements Yearbook and Test In Print (9th to 17th Yearbooks)
mmybt
Millennium Product Literature )
mill
NASW Clinical Register (14th Edition)
clre
NTIS (1964 to Present)
ntis
NTIS (1983 to Present)
ntsf
New Product Focus (1982 to December 2006)
drl
Nursing@Ovid )
ovdnurse
Ovid Healthstar (1966 to 1998)
hstb
Ovid Healthstar (1966 to Present)
hstr
Ovid Healthstar (1999 to Present)
hstf
Ovid Healthstar Corrections )
ohstc
Ovid MEDLINE(R) –– Breast Cancer (1995 to Present)
brcn
Ovid MEDLINE(R) –– Depression and Bipolar Disorder (1995 to Present)
dpbd
Ovid MEDLINE(R) 1948 to Present with Daily Update )
mesd
Ovid MEDLINE(R) (1948 to 1979)
med1
Ovid MEDLINE(R) (1948 to Present)
mesz
Ovid MEDLINE(R) (1980 to 1987)
med2
Ovid MEDLINE(R) (1988 to 1995)
med3
Ovid MEDLINE(R) (1996 to 2006)
med4
Ovid MEDLINE(R) (1996 to Present)
mdfc
Ovid MEDLINE(R) (1996 to Present with Daily Update)
mdxc
Ovid MEDLINE(R) (2007 to Present)
medl
Ovid MEDLINE(R) Corrections )
medc
Ovid MEDLINE(R) Daily Update )
mesx
Ovid MEDLINE(R) In–Process & Other Non–Indexed Citations )
prem
Ovid MEDLINE(R) In–Process & Other Non–Indexed Citations and Ovid MEDLINE (R) (1996 to Present)
pmfc
Ovid MEDLINE(R) In–Process & Other Non–Indexed Citations and Ovid MEDLINE (R) without Revisions (1996 to Present)
prmf
Ovid MEDLINE(R) In–Process & Other Non–Indexed Citations and Ovid MEDLINE(R) (1948 to Present)
prmz
Ovid MEDLINE(R) In–Process & Other Non–Indexed Citations, Ovid MEDLINE(R) Daily and Ovid MEDLINE(R) (1946 to Present)
pmez
Ovid MEDLINE(R) In–Process & Other Non–Indexed Citations, Ovid MEDLINE(R) and Ovid OLDMEDLINE(R) (1947 to Present)
pomm
Ovid MEDLINE(R) Practice Database )
pmed
Ovid MEDLINE(R) and Ovid OLDMEDLINE(R) 1946 to Present with Daily Update )
omes
Ovid MEDLINE(R) and Ovid OLDMEDLINE(R) (1947 to Present)
omme
Ovid MEDLINE(R) without Revisions (1948 to 1995)
medb
Ovid MEDLINE(R) without Revisions (1948 to Present)
mezz
Ovid MEDLINE(R) without Revisions (1996 to Present)
medf
Ovid MEDLINE(R) without Revisions (1996 to Present with Daily Update)
medx
Ovid MEDLINE(R), Ovid MEDLINE(R) In–Process & Other Non–Indexed Citations, Ovid MEDLINE(R) Daily and Ovid OLDMEDLINE(R) (1946 to Present)
pmoz
Ovid Nursing Database (1950 to Present)
ovrn
Ovid OLDMEDLINE(R) (1946 to 1965)
medo
PASCAL (1984 to Present)
pasf
PASCAL (2001 to Present)
pasr
PASCAL (2009 to Present)
pasc
PSYNDEXplus Databases (PSYNDEXplus Literature and Audiovisual Media and PSYNDEXplus Tests)
pskz
PSYNDEXplus Literature and Audiovisual Media (1977 to Present)
psyn
PSYNDEXplus Tests (1945 to Present)
pskm
Parasitology (1973 to Present)
capf
Patent Focus (1994 to Present)
pti
Petroleum Abstracts(R) TULSA Database (1965 to Present)
ptlm
Plant Genetics and Breeding (1973 to Present)
cgef
Plant Protection (1973 to Present)
cbuf
PsycARTICLES Full Text )
paovft
PsycBOOKS (1806 to Present)
psbk
PsycCRITIQUES (1956 to Present )
pscr
PsycEXTRA (1908 to Present)
psye
PsycINFO (1806 to 1966)
psy1
PsycINFO (1806 to 1966)
psyc1
PsycINFO (1806 to Present)
psyh
PsycINFO (1967 to 1986)
psyc2
PsycINFO (1967 to Present)
psyb
PsycINFO (1987 to 2001)
psyc3
PsycINFO (1987 to Present)
psyf
PsycINFO (2002 to 2004)
psyc4
PsycINFO (2002 to Present)
psya
PsycINFO (2005 to 2007)
psyc5
PsycINFO (2008 to Present)
psyc
R & D Focus (1993 to Present)
rdf
R & D Insight (1994 to Present)
rdi
Retrospective Index to Music Periodicals (1800 to Present)
ripm
Social Policy and Practice )
sopp
Social Work Abstracts (1968 to Present)
swab
Soil Science (1973 to Present)
csof
The Philosopher's Index (1940 to Present)
phil
Transplant Library )
trli
Transport Database (1988 to Present)
tspt
Transport Database )
tspz
Treasures from the Film Archives )
trfa
Tropag & Rural Database (1975 to Present)
trag
Veterinary Science (1973 to Present)
cavf
Wilson Applied Science and Technology Abstracts (1983 to Present)
wast
Wilson Applied Science and Technology Full Text (1983 to Present)
wsat
Wilson Art Abstracts (1984 to Present)
wart
Wilson Art Full Text (1984 to Present)
waab
Wilson Art Index (1984 to Present)
waix
Wilson Art Index Retrospective (1929 to 1984)
wair
Wilson Education Full Text (1983 to Present)
weaf
Wilson Humanities Abstracts (1984 to Present)
whum
Wilson Humanities Full Text (1984 to Present)
haft
Wilson Humanities Index (1984 to Present)
whui
Wilson Index to Legal Periodicals and Books (1981 to Present)
wilp
Wilson Library Literature Full Text (1984 to Present)
wlft
Wilson Omni File Full Text (1984 to Present)
omft
Wilson Social Science Abstracts (1983 to Present)
wssi
Wilson Social Science Full Text (1983 to Present)
wsaf
Your Journals@Ovid )
yrovft
Zoological Record (1978 to Present)
z11rf
Zoological Record (1985 to Present)
z11r85
Zoological Record (1993 to Present)
z11r93
Zoological Record (1997 to Present)
z11r97
Zoological Record (2000 to Present)
z11r00
Zoological Record (2001 to Present)
z11r01
Zoological Record (2002 to Present)
z11r02
Zoological Record (2003 to Present)
z11r03
Zoological Record (2004 to Present)
z11r04
Zoological Record (2005 to Present)
z11r05
Zoological Record (2006 to Present)
z11r06
Zoological Record (2007 to Present)
z11r07
Zoological Record (2008 to Present)
z11r08
Zoological Record (2009 to Present)
z11r09
Zoological Record (2010 to Present)
z11r10
Zoological Record Archive (1864 to 1944)
zoorr1
Zoological Record Archive (1864 to 1977)
zoorrc
Zoological Record Archive (1945 to 1977)
zoorr2

Licensing & Requirements

All of Ovid's products require a signed license agreement before access can begin. Ovid and its publishing partners require this license agreement to ensure appropriate and fair usage of the software that Ovid provides and the content that Ovid licenses. Your Ovid sales representative will provide you with Ovid's License Agreement, which will cover access to your Ovid subscriptions.

OvidSP Configuration Information

Ovid web applications require the following minimum browsers for OvidSP: IE 7 or later (IE 8 preferred) or Firefox 3.x or later.

The Ovid applications that are covered by these standards are: OvidSP, and Ovid LinkSolver. Ovid products require that JavaScript and Cookies are enabled.
To view PDF files in the Ovid applications you will need the Adobe Acrobat Reader. If you are experiencing difficulties utilizing our services with any other browser application, we recommend trying the above versions to correct the issue.

Ovid is focused on delivering standards compliant applications. By following common standards such as CSS and DOM, Ovid will be designing products that leverage powerful technology while ensuring that our solutions are compatible with our customer's system environments. In the future Ovid will be building toward the following standards:

Important System Information for Optimizing Performance and Access

Browsers
For best performance, we recommend using a browser with a fast JavaScript engine. We recommend using FireFox 3.6 or Internet Explorer 8. Internet Explorer has the slowest JavaScript engine. The same JavaScript code will often run significantly faster in Firefox than it does in Internet Explorer 6. Internet Explorer versions 6 and 7 tend to have slower JavaScript engines.

Browser Cache Settings
Caching improves page loading speed by locally storing relevant content. Our applications target a default browser configuration, particularly with regard to caching. OvidSP sends standard HTTP headers with every page that tell the browser what caching policy to use. The default browser configuration should follow what is sent in the headers. If a user overrides the caching behavior, the browser may not cache as much as it should which slows performance or may cache too long causing problems for software updates or with dynamic content.

URL Information for Firewall/Proxy Administrators
Ovid recommends that you allow users to connect to all *.ovid.com domains, to ensure uninterrupted access for users. If that is not possible, we recommend that you allow access to the following service URLs, depending on which products you subscribe to.

Ovid Resource Service URLs:

These are the only entry–point addresses that should be bookmarked and distributed to users. If you wish to bookmark OvidSP, please use ovidsp.ovid.com only. Including "tx" or "uk" could compromise your access to OvidSP.

Network traffic between Ovid and your site
All network traffic from Ovid to your site should be in response to requests which users have generated. Thus, if your site is using a stateful packet inspection (SPI) firewall, you should not have to open any ports on your firewall. Email is the exception, and you should allow TCP/25 from the address ranges listed below.

Should you use a non-SPI firewall, you will need to allow ephemeral (high numbered) TCP port access from the following IP address ranges. In order to allow Ovid the ability to expand/upgrade service without impacting connectivity, the entire range should be allowed.

  • 160.109.106.x
  • 160.109.107.x
  • 160.109.108.x
  • 160.109.109.x
  • 160.109.112.x
  • 160.109.113.x
  • 160.109.114.x
  • 160.109.98.x
  • 194.66.22.128/26 (194.66.22.128 - 194.66.22.191)

To ensure proper delivery of email, customers are encouraged to explicitly whitelist our mail server IP addresses and e-mail accounts: 160.109.98.52, 160.109.107.38, 194.66.22.174, 194.66.22.175, webman@ovid.com, autorun@ovid.com, wkh-noreply@wolterskluwer.com

Note about Blacklists
As protection against spam, it's common for companies to enlist the use of "blacklists". Blacklists are lists maintained by independent organizations containing addresses of mail servers believed to be used to produce spam. Ovid’s mail server and the IP addresses used to send alerts included above, at times can inadvertently get listed on these blacklists. This happens because our alert system is quite popular by our customers and as such, produces enough emails that it can occasionally be mistaken for spam distribution. Unfortunately, for customers who haven't explicitly listed our mail server IP as valid, the blacklist causes their mail server to reject connections from our mail server.

Once Ovid learns of any inadvertent blacklisting, we have the IP removed from the blacklists, however we can't guarantee it won't end up back on them at some point in the future. To avoid problems with email delivery for users of OvidSP's AutoAlert and email functions, we strongly recommend our customers add the ranges above to be explicitly whitelisted.

If you have any questions, please contact your Ovid Technical Support team.

Additional Support

The list of supported SilverPlatter products represents the complete inventory for this year. SilverPlatter Platform products not included on this list are no longer supported by Ovid. If you are currently using a technology product that is no longer supported, we encourage you to upgrade to the latest version of that product as soon as possible. If you have questions or need assistance in upgrading, please contact Technical Support. View SilverPlatter FAQs and requirements.

Phone Technical Support

Ovid's 24/7 support commitment is made possible by the addition of new 24–hour Technical Support phone numbers. Calling these numbers after local business hours routes your call to a representative in the office that is currently open. To speak with a representative from your regional office, you must call during that office's normal business hours. Note that this 24 hour service is for technical support issues only: sales, customer service, and other questions should continue to be made to your local office during normal business hours.

Ovid is a global company, with technical support engineers available in sales offices around the world. Contact us during normal business hours: Monday– Friday 8:30am – 8:00pm EST, but if your call is received outside business hours it will be routed to an open office in another time zone.

North and South America
  • US and Canada: 877.247.OVID (6843)
  • Latin America: 781.501.1002
Europe, Middle East, and Africa
  • United Kingdom, Ireland, and the Mediterranean: +44 (0) 20 7981 0660
  • Benelux, the Nordic countries, the Middle East, and Africa: +31 (0)172 469 812
  • Germany, Central and Eastern Europe: +49 3085 77 99 66
  • France and North Africa: +33 (1) 47 14 61 26
  • Italy: +39 051 588 0717
  • Spain: +34 91 418 62 91
Asia Pacific
  • General AP email: asiasupport@ovid.com
  • Australia: 1.800.246.473
  • New Zealand: 0 800 2476 8438
  • Singapore: Singtel IDD 001 800 2476 8438
  • Singapore: MobileOne IDD 002 800 2476 8438
  • Singapore: Starhub IDD 008 800 2476 8438
  • Singapore: Singtel FaxPlus (Fax over IP) 012 800 2476 8438
  • Singapore: Singtel BudgetCall (Voice recommended only/Fax possible) 013 800 2476 8438
  • Singapore: Starhub I-Call (Voice over IP) 018 800 2476 8438
  • Singapore: Singtel V019 (Voice over IP) 019 800 2476 8438
  • China, Malaysia, Philippines, Macau: 00 800 2476 8438
  • Hong Kong, South Korea, Singapore, Thailand: 001 800 2476 8438
  • Taiwan: 002 800 2476 8438
  • Japan: (KDD) 001 800 2476 8438
  • Japan: (MYLINE/MYLINE PLUS) 010 800 2476 8438
  • Japan: (Cable & Wireless IDC) 0061 800 2476 8438
  • Japan: (Japan Telecom) 0041 800 2476 8438

Email Technical Support

Assisting our customers is a primary concern, and Ovid recognizes that not every problem occurs during normal business hours. That is why Ovid offers 24 hour worldwide technical support for our customers. Now, any time you have a technical issue, such as a problem logging in or accessing your Ovid resources, a Technical Support engineer will be available to assist you.

Still need answers? Email tech support directly and we'll be sure to respond within the next business day. Please enter your comment or question below, or email support@ovid.com anytime.

Preferred Contact Method:
 
email    phone