Return Policy

Our return/cancellation policies vary by product line and format. For complete information, please click on the product line below. We suggest that all returns be sent using a traceable method. Please allow up to six weeks for the return to appear on your statement.

CCH | Aspen Publishers | Kluwer Law International

Orders Fulfilled for U.S. Customers by CCH (from our Chicago, IL location)

(Revised 07/13/09)

CCH Book Cancellation Policy

CCH Books returned within 30 days along with the invoice marked “cancel” will receive full credit. This applies to an order for quantities of less than 50 copies. No credit will be issued for books held for more than 30 days.

CCH CD-ROM Subscription Cancellation

All new CD-ROM subscriptions may be returned within the first 30 days for full credit. After the 30-day review period, the CCH cancellation policy will apply. Renewal subscriptions will receive credit if cancelled prior to the renewal date. After the renewal date, the 1-4 months cancellation credit amount of 25% applies. That policy is as follows:

If your cancellation request is received by CCH prior to the 10th of the month, that cancellation will be effective the 1st of that month. If your cancellation request is received after the 10th of the month that cancellation will be effective the 1st of the following month. Please see the scale below to determine the amount of credit, if any, that you would receive should you choose to cancel your CCH CD-ROM subscription.

Months of Service Credit to your account

1—4 Months: 25% | 5—12 Months: No credit will be given

Internet Subscription Cancellation: including Blue Sky Data, Coding Comply, ViewPlan and ViewPlan Advanced Software Subscription Cancellation

All new Internet subscriptions cancelled within the first 30 days receive complete credit. After the 30-day review period, the below CCH cancellation policy applies. Renewal subscriptions receive credit if cancelled prior to the renewal date. After the renewal date, the 1-4 months cancellation credit amount of 25% applies. That policy is as follows:

If your cancellation request is received by CCH prior to the 10th of the month, that cancellation is effective the 1st of that month. If your cancellation request is received after the 10th of the month, that cancellation will be effective the 1st of the following month. Please see the scale below to determine the amount of credit, if any, that you would receive should you choose to cancel your CCH Internet subscription. Months of Service Credit to your account

Internet Multiple Year Agreement: MYA

There is no trial period for special Multiple Year Agreement ("MYA") renewal orders. Notwithstanding any provision to the contrary in the applicable CCH/Customer Agreement, if the MYA is cancelled during the first 12 months of the 2-year term, the customer shall pay an early termination charge of 75% of the total multi-year contract price less any amount previously paid toward the contract. If the MYA is cancelled after month 12, the balance of the total contract price shall be due. CCH reserves the right to modify all terms and conditions. You are encouraged to review these terms and conditions from time to time. Any modifications shall be effective when issued and shall apply to any orders, licenses, and subscriptions commenced following the publications of any such modifications.

CCH Loose-leaf Subscription Cancellation

All new loose-leaf products may be returned within the first 30 days for full credit. After the 30-day review period, the CCH cancellation policy will apply. Renewal subscriptions will receive credit if cancelled prior to the renewal date. After the renewal date, the 1-4 months cancellation credit amount of 25% applies. That policy is as follows:

Months of Service Credit to your account

1—4 Months: 25% | 5—12 Months: No credit will be given

Business Compliance Training Cancellation and Rescheduling Policy

Participants who are unable to attend the training can reschedule within 30 days. If training is not rescheduled within 30 days, no credit will be issued.\

CCH Learning Center Seats

No credit will be issued to your account should you choose to cancel your CCH Learning Center Seats subscription. Cancellations must be received prior to the renewal start date to avoid incurring any renewal charges to your account. Each subscription learning seat is assigned to an individual and it is not transferable.

CCH Training Tools in PowerPoint (CTPP)

No credit will be issued to your account should you choose to cancel your CCH Training Tools in PowerPoint subscription. Cancellations must be received prior to the renewal start date to avoid incurring any renewal charges to your account.

MediRegs ComplyTrack Suite

This product is non-cancelable/non-refundable. No credit or refunds will be issued. Please refer to your contract for additional terms.

Technical Answers Group (TAG Data)

This product is cancelled on a prorate basis.

WSP: Written Supervisory Procedures Cancellation

No credit will be issued to your account should you choose to cancel your new or renewal Written Supervisory Procedures subscription.

ZIPsales Subscription Cancellation

New Zip Sales software subscriptions may be returned for full credit within the first 30 days. After this review period, no credit will be given should you choose to cancel your ZIPsales subscription. Renewal subscriptions will receive credit if cancelled prior to the renewal date. After the renewal date, the 1-4 months cancellation credit amount of 25% applies.

Orders Fulfilled for US Customers by Aspen Publishers (out of our Frederick, MD location)

Aspen Publishers products are sent to you Risk-Free for 30 days. If for any reason you are not completely satisfied with your order, simply return it to us in its original condition within 45 days of the invoice date with the invoice (or copy) marked Cancel. We will gladly process your return during that time for a full credit or refund.

Aspen Publishers Law School Texts and Ancillary Materials

All returned products must be sent in their original condition (no markings, highlighting, stickers or stamps) within 45 days of the invoice date in order to receive a full credit or refund. Any return received after that date will not be accepted. Moreover, the return must be shipped in its original carton or one of similar construction.

Please send book(s) postage paid via traceable method and retain proof of shipment.

RETURN SHIPPING ADDRESS:

Wolters Kluwer Law & Business/Aspen Publishers
Distribution Center
7201 McKinney Circle
Frederick, MD 21704

Please allow up to five weeks for your account to be credited, and please disregard any charges related to the returned product which may appear on statements you receive during that time.

For further information, please call 800-234-1660.

Orders Fulfilled for Europe and Rest of World Customers by Turpin Distribution Services Ltd. Located in the United Kingdom

With the exception of standing orders and separate arrangements with our sales staff, Kluwer Law International grants six months right of return. Permission to return should be requested in writing, books must be in resalable condition, and a copy of the original invoice and/or full invoice details, including your account number, price, discount, invoice number and date of invoice should be sent to Turpin Distribution Services.

Turpin Distribution Services, Ltd.
Stratton Business Park, Pegasus Drive
Biggleswade, Bedfordshire SG18 8TQ
United Kingdom
Tel: +44 1767 604 958
Fax: +44 1462 480 947
E-mail: kluwerlaw@turpin-distribution.com