Artificial Intelligence Might Help Clinicians Answer Patient Questions

Lipsky, Martin S. MD

Chancellor, South Jordan Campus, Roseman University of Health Sciences, South Jordan, UT

Financial Disclosure: Dr. Stephen Brunton, physician editor, reports he is on the speakers bureau for AstraZeneca, Bayer, Boehringer Ingelheim, Eli Lilly, Novo Nordisk, and Sanofi; is a retained consultant for AstraZeneca, Novo Nordisk, and Sanofi; and is a stockholder with Paracrine. The relevant financial relationships listed have been mitigated. None of the remaining planners or authors for this educational activity have relevant financial relationships to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

Internal Medicine Alert 45(14):p 105-107, July 30, 2023.

SYNOPSIS: Researchers evaluated the ability of ChatGPT to answer patient questions posed in an online forum. The authors found the chatbot generated quality and empathetic answers. These results suggest artificial intelligence assistants might help draft responses to patient questions.

SOURCE: Ayers JW, Poliak A, Dredze M, et al. Comparing physician and artificial intelligence chatbot responses to patient questions posted to a public social media forum. JAMA Intern Med 2023;183:589-596.