An evaluation of storytelling in the NHS

Mclntyre, Lyn

Lyn McIntyre is deputy nurse director - patient experience; Rachel White and Siobhan Lendzionowski are both leadership support managers - patient experience; all at NHS England (Midlands and East); Eleanor Sherwen is patient experience manager at NHS England (Essex area team).

Nursing Times 111(6):p 18-21, February 4, 2015.

An evaluation of storytelling in NHS organisations has revealed it has great potential to improve services and patient experience, and can develop staff caring capabilities

In this article…

> The role of storytelling in nursing
> How storytelling can drive service improvement
> Resources to help embed storytelling within organisations

Abstract

McIntyre L et al (2015) An evaluation of storytelling in the NHS. Nursing Times; 111: 6, 18-21. Capturing the stories of patients, carers and staff can help drive service improvement. An evaluation among NHS organisations in NHS Midlands and East found that organisations are committed to using storytelling but how it is used varies widely. Where organisations took a systematic approach to storytelling, positive outcomes were more readily evident. This article gives examples of how individual trusts have used storytelling.