Communication 5: Effective listening and observation skills

Ali, Moi

Moi Ali is a communications consultant, board member of the Scottish Ambulance Service and of the Professional Standards Authority for Health and Care, and former vice-president of the Nursing and Midwifery Council

Nursing Times 114(4):p 60, April 2018.

Abstract

The fifth article in our six-part series on communication skills explores how nurses can improve their listening and information-gathering skills. It looks at how patients' recall of information can be improved, enhancing effective communication.

This article has been double-blind peer reviewed

In this article…

Why listening and information-gathering skills are important
The value of ‘mindful’ listening
Reflecting on your listening skills