Patient expectations and satisfaction with health care

Staniszewska, Sophie BSc(Hons), DPhil
Ahmed, Laila BA(Hons), MA(Hons), MA, PhD

Date of acceptance: October 15 1997.
Sophie Staniszewska BSc(Hons), DPhil, is Research Fellow, RCN Institute, Oxford; and Laila Ahmed BA(Hons), MA(Hons), MA, PhD, was Senior Research Fellow at the RCN Institute, Oxford, at the time that this research was undertaken.
This article has been subject to double-blind review.

Nursing Standard 12(18):p 34-38, January 21-27, 1998.

This study explored levels of satisfaction by comparing cardiac patients' initial expectations of care with their perceptions following treatment.Overall, the results indicate that patients were generally satisfied with nursing care. Patients' comments, however, revealed a number of concerns which may apply to nursing.