Choice Matters: How Healthcare Consumers Make Decisions (and Why Clinicians and Managers Should Care)

Publication Year: 2018

Edition: 1st Ed.

Authors/Editor: Moore, Gordon; Quelch, John A.; Boudreau, Emily

Publisher: Oxford University Press

ISBN: 978-0-19-088613-4

Doody's Star Rating®: Score: 82

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Choice Matters is the healthcare sector's guide to understanding and delivering the brand of consumer-centered care that is an imperative for the Zocdoc age.

Drawing on the authors' diverse backgrounds in medicine, business, and public policy, this practically-oriented resource offers an on-the-ground introduction for clinicians and managers to better understand:

  • The differences between healthcare and other consumer-driven markets
  • What factors are most important for consumers in seeking care providers
  • How consumers make decisions about healthcare
  • The system-wide effects of increased consumer choice in healthcare
  • The important distinction between patients and consumers

By celebrating the possibilities inherent to consumer-centered healthcare, Choice Matters offers a refreshing, empirically informed take on how healthcare in the United States can flourish, not wither, in the new economy.

Key Features:

  • A concise guide for physicians, administrators, and insurers to the new economy of consumer choice in healthcare
  • Examines consumer-centered healthcare from both a system-wide and individually-based perspective, giving readers applicable measures to improve practice and efficiency in the Zocdoc age
  • Combines a theoretically-grounded account of consumer behavior with real-world examples of choice in action
  • Applies insights into consumer-centered healthcare from the perspectives of behavioral economics, management, population health, psychology, marketing, and public policy
  • Offers an alternative to partisan takes on consumer-centered healthcare and the roles of individuals, government, and industry in the provision of care
  • An actionable guide to integrating consumer choice into every aspect of care, from a patient's initial medical appointment to her insurance company's final payment
  • Presents a change model that enables leaders to utilize consumer and market forces to improve their services and the healthcare system


Platform: Ovid
Publisher: Oxford University Press
Product Type: Book
Author/Editor: Moore, Gordon; Quelch, John A.; Boudreau, Emily
ISBN: 978-0-19-088613-4
Community Health & Disease Prevention
Health Administration
Health Systems & Services
Language: English
Edition: 1st Ed.
Pages: 264
Year: 2018
Doody's Star Rating®: Score: 82