Publication Year: 2004
Edition: 3rd Ed.
Authors/Editor: Barton D. Schmitt MD
Publisher: Lippincott Williams & Wilkins (LWW)
In telephone triage, accuracy counts. This updated third edition will help medical offices and clinics ask the right questions to better perform pediatric telephone triage.
Inside this handy on-the-spot guide, you'll find the step-by-step protocols needed for effective telephone triage of common pediatric symptoms. Presented logically in algorithmic format, each protocol lists the questions to ask callers when evaluating the urgency of their problem, and shows you how to differentiate cases requiring emergency intervention from those better addressed through an office visit or home care. You'll also find first-aid and home care instructions for parents and tips on alerting parents to potential complications warranting a call back. Logical organization takes you from the basics of telephone triage to specific guidance on handling medical emergencies, trauma, newborn or infant issues, and symptoms of both mild and severe illness. Detailed protocols show you what questions to ask callers, helping you elicit the clinically essential information needed to make an accurate and rapid assessment.