Award-winning Support and Consultative Services

We are dedicated to Service and Customer Success.

The global Customer Support team attained bestin-class recognition through Omega Management Group’s Omega North Face Award for superior customer satisfaction scores during 2013, 2014, 2015, 2016 and 2017.

Get Answers 24/7

If you manage Ovid's software products for your organization, Ovid has technical support resources available to help answer your questions. We've provided some basic support information - such as system requirements, implementation materials, documentation, or technical tips - right here, online.

For more difficult questions or inquiries please search our Knowledge Community - it's comprised of common questions that have been submitted to our Technical Support team from users across the globe. Or, simply email us directly.

To better serve you, Ovid offers 24 hour worldwide technical support. Any time you have a technical issue, such as a problem logging in or accessing your Ovid resources, a Technical Support engineer will be available to answer your call. Learn more about Ovid's 24/7 commitment.