Phone Technical Support

Ovid's 24/7 support commitment is made possible by the addition of new 24-hour Technical Support phone numbers. Calling these numbers after local business hours routes your call to a representative in the office that is currently open. To speak with a representative from your regional office, you must call during that office's normal business hours. Note that this 24 hour service is for technical support issues only: sales, customer service, and other questions should continue to be made to your local office during normal business hours.

Ovid is a global company, with technical support engineers available in sales offices around the world. Contact us during normal business hours: Monday- Friday 8:30am - 8:00pm EST, but if your call is received outside business hours it will be routed to an open office in another time zone.

North and South America

  • US and Canada: 877.247.OVID (6843)
  • Latin America: 781.501.1002

Europe, Middle East, and Africa

  • United Kingdom, Ireland, and the Mediterranean: +44 (0) 203 197 6660
  • Benelux, the Nordic countries, the Middle East, and Africa: +31 (0)172 469 812
  • Germany, Central and Eastern Europe: +49 3085 77 99 66
  • France and North Africa: +33 (0) 149 964 271
  • Italy: +39 051 588 0717
  • Spain: +34 91 418 62 91

Asia Pacific

  • Australia: 1.800.246.473
  • China, Malaysia, Philippines, Macau: 00 800 2476 8438
  • Hong Kong, South Korea, Singapore, Thailand: 001 800 2476 8438
  • India: 1800 108 2980
  • Japan: (KDD) 001 800 2476 8438
  • Japan: (MYLINE/MYLINE PLUS) 010 800 2476 8438
  • Japan: (Cable & Wireless IDC) 0061 800 2476 8438
  • Japan: (Japan Telecom) 0041 800 2476 8438
  • New Zealand: 0 800 2476 8438
  • Singapore: Singtel IDD 001 800 2476 8438
  • Singapore: MobileOne IDD 002 800 2476 8438
  • Singapore: Starhub IDD 008 800 2476 8438
  • Singapore: Singtel BudgetCall 013 800 2476 8438
  • Singapore: Starhub I-Call (Voice over IP) 018 800 2476 8438
  • Singapore: Singtel V019 (Voice over IP) 019 800 2476 8438
  • Taiwan: 002 800 2476 8438
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