1Paul E Plsek & Associates, 1005 Allenbrook Lane, Roswell, GA 30075, USA, 2Royal College of General Practitioners, London SW7 1P
Correspondence to: P E Plsek [email protected]
This is the third in a series of four articles
Series editors: Trisha Greenhalgh and Paul Plsek
For his Harkness fellowship, during which the ideas presented here were developed, TW was supported by the Commonwealth Fund, a private independent foundation based in New York City. The views presented here are those of the authors and not necessarily those of the Commonwealth Fund, its directors, officers, or staff. PEP is also a senior fellow at the Institute for Healthcare Improvement (Boston, USA ).
Competing interests: None declared
