The CNO's Role in Promoting Staff Nurse Engagement in Quality Reporting

Donohue-Ryan, Mary Ann
Schneider, Maureen A.

Mary Ann T. Donohue-Ryan, PhD, RN, APN, NEA-BC, CPHQ
Executive Leadership Consultant
Chilton Medical Center, Atlantic Health System
Pompton Plains, NJ
Maureen A. Schneider, PhD, MBA, RN, NEA-BC, CPHQ, FACHE
Chief Nursing and Operations Officer

Acknowledgment: The authors gratefully acknowledge the contributions of Eleanor Silverman, MLS, Librarian, Chilton Medical Center.

Nursing Economic$ 39(1):p 45-48, January-February 2021.

Much has been written about the need for standardizing healthcare communication when a healthcare quality transgression occurs. However, literature related to how the nurse may be better prepared to present critical patient safety and quality information in formal settings is sparse. A new model for guiding factual reporting at quality discussions may improve the engagement, messaging, and participation of nurses in such forums.