Patient perspectives on quality

Siriwardena, A Niroshan MMedSci PhD FRCGP
Gillam, Steve MD FFPH FRCP FRCGP

Professor of Primary and Prehospital Health Care, Community and Health Research Unit (CaHRU), University of Lincoln, UK
Department of Public Health and Primary Care, Institute of Public Health, University of Cambridge, UK

PEER REVIEW

Commissioned; not externally peer reviewed.

CONFLICTS OF INTEREST

None declared.

ADDRESS FOR CORRESPONDENCE

Professor A Niroshan Siriwardena, Community and Health Research Unit (CaHRU), School of Health and Social Care, College of Social Science, University of Lincoln, Brayford Pool Lincoln LN6 7TS, UK. Email: [email protected]

Received 3 January 2014

Accepted 6 January 2014

Quality in Primary Care 22(1):p 11-15, 2014.

The patient perspective is central to quality improvement. This article describes how health services are involving individuals and the public in improving healthcare. It describes the importance and different methods of accessing patient and carer feedback on satisfaction, experience and outcomes, and explores current thinking on individual involvement, engagement in commissioning, and the role of the public in redesigning health services.